The Customer Journey: How Digital Channels Fuel Your Sales Funnel

June 24, 2024
2 min
Laura Fernandez

Gone are the days of a linear sales funnel. Today's savvy consumers navigate a dynamic digital path, and for your business to thrive, you need a multi-channel marketing strategy that fuels their journey.

Here are our top tips on how to leverage the power of different digital channels to optimize your sales funnel:

Top of the Funnel (TOFU): Spark Awareness and Interest

  • Prospecting social ads: targeted at net new audiences, appealing visuals on Meta, Pinterest, Youtube and other social media platforms will make people stop their scrolling to pay attention, even if just for a fraction of a second. That is your chance to deliver your key selling points in a way that makes it interesting to them.
  • Organic social media: share content that is unique to you -that no one else has or can share -and that is actually helpful to someone who might have just stumbled upon your profile. Create Story Highlights that summarize your service or product, pin posts at the top of your feed, and create boards grouped by topic. Low-fi content here is good and welcome, since users prefer authenticity over overproduced imagery.
  • Shopping and Search ads: be there when the need arises! When a prospect begins their quest for something, be there as they search it -whether it’s on Google, Amazon, or other platforms. If you’re not, others will, and the user will start their purchase journey by comparing brands that aren’t yours. If you sell a physical product, shopping ads are a great way to occupy digital real estate, and a well-curated feed and product titles can give you a leg up from the get-go.

Middle of the Funnel (MOFU): Consideration and Nurturing

  • Email Marketing with Finesse: Capture prospects by offering something of value in exchange, such as free consultations, exclusive discounts, free shipping, gated content, etc. Then, nurture those leads with targeted email campaigns packed with valuable content relevant to their interests and browsing behavior. 
  • Retargeting: the constant reminder. Website visitors who haven't converted yet are valuable prospects! Utilize retargeting ads to gently remind them about the products or services they viewed and nudge them further down the funnel. This is especially important for long sales cycles that often involve lots of comparisons and more than one decision-maker.

Bottom of the Funnel (BOFU): Conversion and Customer Loyalty

  • Paid Advertising with Precision: Target high-intent prospects with laser-focused ads on search engines or social media platforms. Showcase promotions or limited-time offers to incentivize that final purchase decision.
  • Website Optimization is King: Streamline the path to purchase by ensuring your website is easy to navigate from any device, offers high-quality product images with detailed descriptions, and boasts a simple, path-of-least-resistance checkout process.
  • Chats and Reviews Build Trust: Offer real-time support through live chat or video consultations to answer last-minute questions and address purchase concerns. Showcase positive customer reviews and testimonials throughout your website to build trust and social proof.

Remember: An effective sales funnel is an interconnected ecosystem. Utilize a multi-channel marketing strategy that seamlessly integrates these digital tactics. By providing valuable content at every stage, fostering brand awareness, and prioritizing a smooth user experience, you'll transform your sales funnel into a well-oiled conversion machine.

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With a broad range of experience working in-house to market products and services, our team of  experts is far from the traditional marketing agency. At STAPHAUS, we serve as an extension of your organization, working with your team to research, develop, execute, and measure to the full extent of your marketing needs.

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